FREE DELIVERY ON ORDERS OVER £40

Delivery Information

Due to the current Covid-19 pandemic the postal service is under immense pressure which may effect your delivery times. Thank you for your understanding. Stay safe.

 

100% Discretion Assured!

All products are shipped discreetly in a brown box with absolutely no indication as to the contents. All goods that are dispatched are sent by a recorded insured service. This means goods will not be left on the door step or with neighbors. Payments on your card/bank statement are displayed as SP* TheShop.

 

Delivery.

Free Delivery available on UK orders over £40

There are three options for UK delivery:

  • £3.99  for Royal Mail 48 Tracked Delivery, usually taking 2-5 working days
  • £5.99  for Royal Mail Tracked 24 Delivery, usually taking 1-2 working days
  • £6.99  for DPD Express Next Working Day Tracked Delivery, delivered the next working day after dispatch, cut off 2PM (Saturday and Sunday excluded)

 

Please note: Delivery dates or times are approximate and we cannot accept liability for any delay in the delivery of goods however caused, unless agreed to in advance in writing. Our courier service "next day delivery" is NOT a guaranteed next day delivery service, however 99% of the time, deliveries are next day.

 

During exceptionally busy times (including Christmas Holidays) delivery of orders may be delayed due to courier issues outside of our control.

UK Based Orders.

Once dispatched you will receive an email confirmation. For Courier Next Day & Royal Mail Tracked deliveries, your unique tracking number will be sent via email when we dispatch your order. Please be aware that thelustshop.co.uk cannot be held responsible for orders delayed by incorrect address information supplied during the checkout process.

Royal Mail: If you are not in when the parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us.

DPD Courier: If you are not in when the parcel arrives they will keep the package at their local depot for 5 days enabling you to pick it up. After 5 days the parcel then returns to us.